Problem:
A global specialty food manufacturer in Schuylkill County, Pennsylvania, faced a critical challenge when members of its in-house technical staff departed, creating a significant knowledge gap. Without sufficient expertise to manage and troubleshoot their PLC programs and automation systems, the plant risked costly downtime and production disruptions. The manufacturer needed an immediate, targeted training solution to equip both existing and new staff with the skills required to keep operations running smoothly.
Solution:
FrommConnect responded with a hands-on, on-site technical training program tailored to the plant’s unique operations. Rather than relying on generic coursework, our automation specialists worked side-by-side with plant personnel on the equipment they use every day.
- Field device to PLC troubleshooting techniques
- Navigating unique and complex PLC logic
- Reviewing automation software versions and updates
- Resolving licensing and installation issues
- Best practices for field diagnostics and PC setup (including VMs)
- OT network configuration strategies
- Updates on new automation technologies to support future operations
Outcome:
By the end of the training program, the manufacturer’s technical team had the knowledge, confidence, and hands-on experience to independently manage their automation systems. This proactive approach not only closed the skills gap but also reduced the risk of future downtime, keeping production on track and operations resilient.
